As Yale New Haven Health’s Ambulatory Operations continue to evolve, staffing variability related to vacancies, time off and fluctuating patient volumes can create challenges across the sites.
In response, an Ambulatory Resource Sharing Program has been developed to provide ambulatory practices greater staffing flexibility, promote collaboration and standardize workflows.
The program features a pool of resource staff who undergo structured cross-training and shadowing to develop core ambulatory skill sets that allow them to support different practices. Because the pool is organized into service-line “pods,” staff become familiar with similar specialties and workflows, making floating more efficient and less disruptive. Site-specific resource binders also ease transitions by providing clear guidance on practice expectations, responsibilities and safety processes.
Since the Resource Sharing Program implementation, practices have reduced their reliance on temporary agency support and improved staffing coverage and flexibility during periods of increased volume or unplanned absences. Practice teams have reported smoother clinic flows, faster onboarding of float staff and improved communication among ambulatory sites.
“By investing in our people and standardizing how we support one another, the Ambulatory Resource Sharing Program continues to strengthen teamwork and staffing stability,” said Stephanie Savinelli, director of Ambulatory Operations, North Haven. “With standardized workflows, cross-training and alignment of our teams, we are building a flexible workforce that supports patient safety and improves efficiency.”
The program has also created professional growth opportunities for employees. Resource staff have expanded their skill sets, gained exposure to different specialties, and strengthened relationships across practices.
“By working together and using the resources we have wisely, we support one another and create a more resilient and sustainable team,” said Cassandra Carlin, director of Ambulatory Operations, New Haven.
Lisa Rioux, RN, patient services manager for Ambulatory Operations, New Haven, added, “Resource sharing has fostered a culture of collaboration and continuous improvement, leading to enhanced productivity and increased employee satisfaction.”
New Haven and North Haven practices are early success stories; the goal is to roll out the Resource Sharing initiative throughout the New Haven region in the next year.
