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YNHH announces PIP Q1 results

PIP Year-to-Date Q1 results FY17

Performance Incentive Plan (PIP) results through the first quarter of fiscal year 2017, which ended Dec. 31, were strong in some areas and indicate opportunities for improvement in others.

PIP results are measured in four hospital-wide performance areas: patient safety and quality, patient/family experience, employee engagement and financial performance. Each category receives equal weight of 25 percent.

Patient safety and quality includes two measures.

Hospital-acquired infections, which reports the number of patients who contracted certain infections from their hospital stays, exceeded the maximum goal.

Joint Commission Accreditation - The Joint Commission conducted its triennial accreditation survey earlier this year, and while deemed successful, specific results of the survey will not be available until later in the year.

Patient experience measures patients' and families' experiences at YNHH as expressed in Press Ganey surveys. It includes three measures: Overall inpatient measures patient experience from adult units on both New Haven campuses and satisfaction from Yale New Haven Children's Hospital campuses. Results for the first quarter did not meet threshold goals.

Ambulatory Services, which measures overall experience at ambulatory sites, including ambulatory surgery, heart and vascular outpatient centers, diagnostic radiology and oncology outpatient, exceeded the maximum goal.

Emergency Department measures the patient satisfaction in a YNHH ED, including the York Street Adult and Pediatric, Saint Raphael Campus and Shoreline Medical Center emergency departments. It exceeded the threshold goal.

Employee engagement
includes employee participation in two initiatives – the Employee Engagement Survey (which launches March 20) and the Know Your Numbers Plus employee wellness program. Results from both will be available later in the year.

Financial performance includes the sole measure of the hospital's operating margin. For the first quarter of FY17, the hospital's net operating margin exceeded the threshold goal.