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Patient and Family Advisory Program

The Patient and Family Advisory Program (PFAP) partners patients and families with members of the healthcare team to offer guidance on how to improve the patient and family experience. PFAP provides an opportunity for patients and family members, through their individual perspectives, to give input and ideas that impact care and ultimately improve the patient experience.

In partnership with YNHHS, the Patient and Family Advisory Program informs, advocates and advances patient- and family-centered culture, policies and services to help achieve high quality, safe, patient-centered care. The program aims to improve the patient and family experience; elevate the voice of the patient and family; and enhance communication, cooperation and innovation.

PFAP goals include:

  • Identify and address the needs and priorities of patients and families
  • Educate and advocate in support of patient- and family-centered care
  • Partner in planning, executing, and evaluating services, programs, policies, and facilities

Who can be a Patient and Family Advisor?

You can be considered for a PFAP member role if: 

  • You or your family have received care at any of the Yale New Haven Health locations within the last two years. 
  • You are interested in speaking up and making recommendations to help improve the quality of care. 
  • You have the ability to listen well, respect the perspective of others interact with diverse group of people and work in partnership. 
  • You have the ability to keep any information you hear as an advisor confidential and private.

Required time commitment

  • 1-2 years with a maximum of 3 terms/6 years. 
  • Time commitment of about 1-4 hours per month. 

What does a Patient and Family Advisor do?

  • Provide a voice for patients who receive care at our facilities 
  • Work with hospital teams on projects 
  • Partner with clinicians, hospital staff and administration to improve quality of care for patients 
  • Share their story with staff for learning 
  • Participate in creating and updating patient education material, such as discharge instructions and disease specific patient resource 

Benefits of being a Patient and Family Advisor

  • Membership allows you the opportunity to help shape the workflow for how care is delivered at your community hospital 
  • It allows you the opportunity to provide input on how to improve policies and procedures 
  • Healthcare facility partners will provide information on the outcomes of the projects you participated in 
  • Enables you to become an advocate for patient-centered care in your community
  • A greater understanding and appreciation of the hospital’s inner workings
  • Collaborate as a team and build friendships with like-minded individuals who want to improve the patient experience, outcomes and quality/safety 


Apply Now

pdf Download the application (fillable PDF)

(Filled PDF can be returned to [email protected] or mailed to one of the hospital addresses on the form.)