Should I go to the emergency department, walk-in/urgent care or schedule a video visit?

While emergency departments provide care for life-threatening injuries or illnesses, walk-in/urgent care centers offer convenient, professional medical attention for non-life threatening conditions including the flu and common cold to broken bones, sprains, cuts, allergic reactions, and minor burns, and hundreds of other conditions. Some conditions may also be appropriate for an OnDemand video visit. The information here can help you make your decision.

Walk-In/Urgent Care

Yale New Haven Health and PhysicianOne operate almost two dozen walk-in/urgent care locations in Connecticut and New York. Find one near you on our map.

Walk-In/Urgent Care Centers treat ...

Allergies
Back pain
Colds
Earaches
Flu
Low-grade fevers
Migraines

Mild to moderate asthma exacerbations
Minor cuts and burns
Minor eye injuries
Minor fractures
Minor rashes
Sore throats
Sprains

Video Care OnDemand

Yale New Haven Health's Video Care OnDemand provides you with video access to clinicians for minor medical concerns. This service is available 7 days a week and can be used for patients as young as 5-years-old. After a virtual visit, patients can then view an after visit summary in their MyChart account and follow up with their primary care clinician. Video visits are often covered by insurance the same way that in person visits are. However, always check with your insurance provider to understand your coverage before making an appointment. Learn how to schedule a visit online. Find out how and schedule a visit.

Video Care OnDemand clinicians treat ...

Allergies
Asthma
Back Pain (new onset)
Cough
Colds & Flu
Diarrhea
Ear Ache/Pain
Eye Irritations
Fever
Headache

Heartburn
Infections
Insect Bites & Stings
Joint Pain
Nausea
Skin Conditions & Rashes (not pertaining to sexually transmitted diseases or STDs)
Sinus Infections
and more...

Emergency Department

Emergency departments are located at the following locations:

Emergency Departments treat ...

Breathing difficulties
Coughing or throwing up blood
Extreme pain
Fainting or loss of consciousness
Head injury with loss of consciousness
Moderate abdominal pain
Overdoses
Persistent diarrhea or vomiting
Poisonings

Seizures
Serious burns, severe bone breaks and deep wounds
Severe allergic reactions
Severe bleeding
Sudden dizziness, confusion, drooping,
Symptoms of cardiac trouble
Trouble walking, seeing, or talking
Unusually severe head pain
Very high fevers

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This account is not monitored 24/7, is not reviewed by a medical professional nor does it create a doctor-patient relationship. Medical emergency? Please dial 9-1-1.

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