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Should I go to the emergency department, walk-in/urgent care or schedule a video visit?

While emergency departments provide care for life-threatening injuries or illnesses, walk-in/urgent care centers offer convenient, professional medical attention for non-life threatening conditions including the flu and common cold to broken bones, sprains, cuts, allergic reactions, and minor burns, and hundreds of other conditions. Some conditions may also be appropriate for an OnDemand video visit. The information here can help you make your decision.



Walk-In/Urgent Care

Yale New Haven Health and PhysicianOne operate almost two dozen walk-in/urgent care locations in Connecticut and New York. Find one near you on our map.

Walk-In/Urgent Care Centers treat ...

  • Allergies
  • Back pain
  • Colds
  • Earaches
  • Flu
  • Low-grade fevers
  • Migraines
  • Mild to moderate asthma exacerbations
  • Minor cuts and burns
  • Minor eye injuries
  • Minor fractures
  • Minor rashes
  • Sore throats
  • Sprains


Video Care OnDemand

Yale New Haven Health's Video Care OnDemand provides you with video access to clinicians for minor medical concerns. This service is available 7 days a week and can be used for patients as young as 5-years-old. After a virtual visit, patients can then view an after visit summary in their MyChart account and follow up with their primary care clinician. Video visits are often covered by insurance the same way that in person visits are. However, always check with your insurance provider to understand your coverage before making an appointment. Learn how to schedule a visit online. Find out how and schedule a visit.
Video Care OnDeman 

Video Care OnDemand clinicians treat ... 

  • Allergies
  • Asthma
  • Back Pain (new onset)
  • Cough
  • Colds & Flu
  • Diarrhea
  • Ear Ache/Pain
  • Eye Irritations
  • Fever
  • Headache
  • Heartburn
  • Infections
  • Insect Bites & Stings
  • Joint Pain
  • Nausea
  • Skin Conditions & Rashes (not pertaining to sexually transmitted diseases or STDs)
  • Sinus Infections
  • and more...


Emergency Department

Emergency departments are located at the following locations: 

Bridgeport Hospital | Greenwich Hospital | Lawrence + Memorial Hospital | Westerly Hospital | Yale New Haven Hospital | Shoreline Medical Center | Bridgeport Hospital Milford Campus


Emergency Departments treat ...

  • Breathing difficulties
  • Coughing or throwing up blood
  • Extreme pain
  • Fainting or loss of consciousness
  • Head injury with loss of consciousness
  • Moderate abdominal pain
  • Overdoses
  • Persistent diarrhea or vomiting
  • Poisonings
  • Seizures
  • Serious burns, severe bone breaks and deep wounds
  • Severe allergic reactions
  • Severe bleeding
  • Sudden dizziness, confusion, drooping,
  • Symptoms of cardiac trouble
  • Trouble walking, seeing, or talking
  • Unusually severe head pain
  • Very high fevers