Device Requirements
Video Care OnDemand utilizes a camera and a microphone from smartphone, tablet, or PC/MAC. Please download the MyChart app, as well as the Zoom app, from the App Store or the Google Play store, and/or to your PC/MAC. If requested, allow access to your camera and microphone.
Need assistance or have questions?
What to Expect
Video Care OnDemand is a telehealth service, providing you with video access for non-emergency medical concerns. With OnDemand, you can connect to clinicians who are experienced in areas such as internal medicine and family practice from your smartphone, tablet (iPhone, iPad, Android device), or PC/MAC. Clinicians can diagnose symptoms, prescribe medication and send prescriptions to the pharmacy of your choice. (Controlled substances are unable to be prescribed by the OnDemand program.)
After your visit has been scheduled, you will receive an email or mobile notification with further instructions to prepare you for your visit. Once connected, the medical assistant will verify your information and reason for your visit. You will then be connected to the clinician where you will be treated as if you were at an in-person visit.
After receiving care from a clinician through OnDemand, your visit can be shared with your primary care provider, regardless of where you typically receive care.
Conditions We Treat
Yale New Haven Health's Video Care OnDemand providers treat a variety of minor concerns or complaints.
If your symptom isn’t listed, feel free to call us at 833-4TELEMED (833-483-5363) to inquire whether we treat your condition.
Common conditions we can treat include:
Allergies
Asthma
Back Pain (new onset)
Cough
Colds & Flu
Diarrhea
Ear Ache/Pain
Eye Irritations
Fever
Headache
Heartburn
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Infections
Insect Bites & Stings
Joint Pain
Nausea
Skin Conditions & Rashes (not pertaining to sexually transmitted diseases or STDs)
Sinus Infections
Sore Throats
Sprains & Strains
Tooth Pain
Urinary Symptoms
Vomiting
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Cost and Insurance
Physicians across the Yale New Haven Health System have been relying on Telehealth services to stay connected with their patients. Video visits are billed for the same amount as an in-person visit and many insurance companies are currently accepting those claims. However, some companies may end payments for Telehealth services as we see fewer cases of COVID-19. Be sure to check with your insurance company if you have any questions about how your Telehealth visit will be billed.
Frequently Asked Questions
After a video visit will I have access to a summary of the visit?
Yes, when the clinician has completed their documentation for your visit, an After Visit Summary (AVS) will be available for you after logging into the MyChart app by viewing your past visits under Appointment and Visits.
Will my Primary Care Provider (PCP) be made aware of my video visit?
Yes, when the provider has completed their documentation for your visit, a message notification will be sent to your Primary Care Provider (PCP) if you have a PCP listed.
Can I reschedule or cancel my appointment?
Yes, you can do so by logging into MyChart and access your Appointments and Visits under the Visit area to cancel or reschedule your appointment up to 30 minutes prior to your visit.
If I need assistance and would like to talk to someone, who can I call?
Please reach out to our OnDemand care team during business hours at 833-4TELEMED.
For technical issues with a MyChart OnDemand visit call 475-246-8041.
Who can utilize this service?
We can see patients as young as five years old.
