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Advancing Care - January/February 2023

Heart disease

Sneaky Signs of Heart Disease

Crushing chest pain and shortness of breath are classic signs of a heart attack. But what about the less obvious signs of heart disease? It doesn’t always announce itself with a bang. Are there other, more subtle signs that indicate you may have trouble with your ticker?

Read more about the sneaky sign of heart disease

Cardiac Arrest or a Heart Attack: What’s the Difference?

When you think of a heart attack, you probably envision seeing someone clutch their chest in pain and fall to the ground. But heart emergencies don’t always stick to this script – especially in women. 

Read more about the differences

New Year, New Start On Weight-Loss Goals

If you're looking to press the restart button on your health, you're not alone. Each year, one in three Americans resolve to get healthy and lose weight. The fact that losing weight is among the most popular resolutions suggests just how difficult it can be.

Read more about weight-loss goals

Same Great Care Without Leaving the House

Did you know that you can see a doctor – from the comfort of your couch? Using your smartphone, tablet (iPhone, iPad, Android device), or PC/Mac, you can receive care online using Yale New Haven Health’s Video Care OnDemand.

Video Care OnDemand provides you with video access for non-emergency medical concerns. Connect with our clinicians who can treat a variety of minor medical conditions. They can diagnose symptoms, prescribe medication and send prescriptions to the pharmacy of your choice. (Note: Controlled substances cannot be prescribed by the OnDemand program.) The best part? OnDemand care is available 7 days a week, except for major holidays.

Video visits are billed at the same amount as an in-person visit, and many insurance companies are currently accepting those claims. Be sure to check with your insurance company if you have any questions about how your telehealth visit will be billed.

Make an appointment online at After you schedule your visit, you will receive an email or mobile notification with instructions to prepare you for your visit. Once connected, the medical assistant will verify your information and the reason for your visit. You will then be connected to the clinician where you will be treated as if you were at an in-person visit.

After receiving care from a clinician through OnDemand, your visit can be shared with your primary care provider, regardless of where you typically receive care.

Some of the common conditions that can be treated with OnDemand include:

  • Allergies
  • Asthma
  • Back pain
  • Cough
  • Colds and flu
  • Diarrhea
  • Earache/pain
  • Eye irritations
  • Fever
  • Headache
  • Heartburn
  • Infections
  • Insect Bites & Stings
  • Joint Pain
  • Nausea
  • Skin Conditions and Rashes (not related to sexually transmitted diseases or STDs)
  • Sinus Infections
  • Sore Throats
  • Sprains & Strains
  • Tooth Pain
  • Urinary Symptoms
  • Vomiting

Need care right away? OnDemand is not for emergencies. Call 911 if you have an emergency or go to the nearest hospital emergency room if you have symptoms like sudden dizziness, numbness or paralysis, difficulty speaking or loss of consciousness, chest pain, and shortness of breath, sweating, severe abdominal pain, seizures or any other urgent care need.

While emergency departments provide care for life-threatening injuries or illnesses, walk-in/urgent care centers offer convenient, professional medical attention for non-life-threatening conditions including the flu and common cold to broken bones, sprains, cuts, allergic reactions, and minor burns, and hundreds of other conditions. Avoid long wait times at the emergency department and get the care you need at one of our walk-in or urgent care centers located throughout Connecticut, including New London, Niantic, Stonington, Uncasville, Groton and Norwich.

YNHHS Moves to Paperless Billing

To deliver a more secure, convenient and eco-friendly way to view your bills, YNHHS switched to paperless billing for MyChart users on Jan. 3, 2023. Instead of receiving a paper bill by mail each month, MyChart users will now receive an email, text, and/or notification when they have a new Yale New Haven Health, Northeast Medical Group or Yale Medicine balance available for viewing.

If you prefer a paper statement, you can opt out and change back to paper statements.

For additional information, visit our website at

Volunteer at Westerly Hospital

Volunteers are essential for creating Westerly Hospital’s helpful and welcoming atmosphere. And when you join our team, you have ample opportunity to make a real difference in people’s lives. Volunteers assist in many ways and places, including, our Courier Service, at reception desks, providing transport services and knitting comfort blankets for our patients.

Currently, we are in great need of volunteers in the following areas:

  • Courier Service
  • Volunteer Patient Liaison (VPL) 

In addition to your application, all volunteer candidates must interview with the Manager of Volunteer Services, have a criminal background check, be medically cleared by our Occupational Health Department and complete an orientation.

For more information about volunteering at Westerly Hospital, call 401-348-3969.

Find a Provider at L+M or Westerly Hospital

Are you looking for a physician? Call 833-346-3637 or visit our website’s “Find a Doctor” feature at for information on physician specialties, office hours and locations as well as insurance plans accepted. Many of our physician practices offer telehealth video visits for your convenience.

Billing Questions?

Yale New Haven Health offers financial counseling to patients and families. Spanish-speaking counselors are also available. To make an appointment with a financial counselor, call 855-547-4584.