Home Infusion

• Continuity of care: Our pharmacists and nurses work closely with your doctor and other caregivers and are able to ensure your medication therapy is safe and effective.
• Access to Electronic Medical Record: As part of Yale New Haven Health System, we can access your electronic medical record, including your medical history and medication records. We monitor your infusion medications closely to ensure they work well with other medications and are the right dose for you.
• Education and support: We answer your questions and help you manage side effects. Our specialized infusion nurses train you on administering medications and caring for your IV line. We closely monitor your medication inventory and contact you regularly to arrange delivery of your medications and supplies. We have the ability to document therapy progress in your electronic medical record, where your doctor can review the notes about your medication compliance and review any issues that you may be having. We work closely with your doctor to help minimize any side effects you are experiencing. Our clinical staff are available 24 hours a day, 7 days a week to assist with needs that may arise during care.

You can call us at 1-833-IVS-YNHH (833-487-9644) or 203-479-3057. Yale New Haven Health Home Infusion pharmacists and nurses are available 24 hours/day, 7 days/week, 365 days/year through our on-call service including after-hours and during holidays.

We will closely monitor your medication and infusion supply inventory. A member of our home infusion team will contact you regularly to schedule deliveries. You may also call us at 1-833-IVS-YNHH (833-487-9644) at any time to request a delivery of medication and supplies. We will also track your medication shipment throughout the delivery process to make sure you have the medicine and supplies you need in time for your scheduled dose.

We deliver your medications at no cost via local courier or FedEx®. We can send your medications to your home or another location of your choice.

If you have any questions about your medications, supplies or IV line, or if you have concerns about the product shipped or potential tampering, call 833-IVS-YNHH (833-487-9644) (toll free) or 203-479-3057 to speak with a nurse or pharmacist.

The cost of your infusion will vary based on the medication you are receiving and your insurance plan. Many infusion medications require “prior authorization,” which means that the insurance company needs documentation before they approve payment of these medications. We complete the prior authorizations for you.

After we process your prescription, you may be responsible for part of the cost, called a “copayment.” If you cannot afford your copayment amount, our staff will work with you to determine options for financial assistance and support through drug companies or foundations. Applicability of copayment assistance will vary based on your insurance coverage and income.

If you experience any adverse reactions to your infusion medication, please contact a pharmacist at Yale New Haven Health Home Infusion (24 hours a day, 7 days a week) or your healthcare provider. If the reaction you are having is severe or life-threatening, seek emergency help and call 911 immediately.