Pharmacy Services

Your First Order

Your provider will send your prescription to Outpatient Pharmacy Services electronically, by fax or by phone, and we will enroll you in our specialty pharmacy program. You always have the choice of which pharmacy you would like to use; if you would like to change pharmacies at any time, let us know and we can transfer your prescription.

Insurance Navigation

We will work closely with your insurance company to request coverage for your medication in a process called "prior authorization." We can answer your billing questions, check your coverage and help streamline the payment process.

Financial Assistance

Even with insurance, the co-pay amount for specialty medications can still be costly. We have specialized staff who will assist in finding alternate sources of funding for your medications, including manufacturer programs, foundation support, grants and co-payment cards (applicability will vary by insurance).

Medication Delivery

Once your prescription is approved, we will call you to set up delivery. Your medications will be mailed or shipped to you at no cost via a local courier or FedEx. We deliver your order to your home or to any other location you choose and include all the supplies you need, including needles, syringes and alcohol swabs.

If you prefer to pick up your medications in person, they can be obtained from either of our locations: Outpatient Pharmacy Services at 1100 Sherman Avenue in Hamden or the Apothecary and Wellness Center at Yale New Haven Hospital at 1450 Chapel Street in New Haven.

Medication Information

Our specialty clinical pharmacists will educate you on how to take your medication, how to manage potential side effects, and coach you through any health-care barriers you may encounter. A pharmacist is available 24 hours a day by phone to answer any medication questions you may have.

Refills and Reminders

About one week before your next refill, a specialty pharmacy liaison will contact you to schedule your next delivery. You may also call us at 1-844-881-0043 any time to request a refill. When calling for a refill, you can also speak with a pharmacist to review your medications and ask questions.

Medications Not Available at Outpatient Pharmacy Services

Some specialty medications are restricted to certain specialty or mail order pharmacies. If we do not have your specialty medication at Outpatient Pharmacy Services our staff will find an alternative pharmacy that does carry the medication. Our specialty pharmacy clinical pharmacists will transfer your prescription to another pharmacy for them to complete your order.

Geographic Service Locations

We are licensed in the following states: 

  • Connecticut
  • New York
  • Florida
  • Rhode Island 

Types of Services Provided

The retail functions include the dispensing of the following: 

  • Maintenance medications
  • Diabetic-testing supplies
  • Medication administration supplies
  • Digital health adherence aids
  • Medication adherence packaging

The pharmacy includes the dispensing of medications for the following disease states:

  • Cystic fibrosis
  • Growth hormone deficiency
  • Hepatitis C
  • Human Immunodeficiency Virus (HIV)  
  • Hyperlipidemia
  • Multiple sclerosis
  • Oncology
  • Rheumatoid arthritis and other inflammatory diseases
  • Transplant