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Billing and Financial Resources for Patients 

The Billing Process 

When you visit Yale New Haven Health we use the insurance information you provided during registration to process your account. We will bill your insurance company shortly after health care services have been provided. As a convenience to you, we will only send you a billing statement after your insurance company has paid if there is a balance due from you. We will do everything possible to ensure the advancement of your claim. If your insurance company does not process your claim in a reasonable amount of time or does not cover the entire cost of your bill we may contact you for help in processing your insurance claim. Please keep in mind, your insurance policy is a contract between you and your insurance company.

As a patient, you should know and understand your insurance plan benefits and your responsibility for any deductibles, co-insurance, or co-payment amounts prior to any visit. Not all services are covered under all insurance plans. If your insurance plan does not cover a service or procedure, you may be billed for full payment of the bill.

How You Can Help

The most important thing you can do to make the billing process go smoothly is to make sure we have your most up-to-date demographic and insurance information on file. Please carefully read through our billing statement when you receive it to make sure your personal and insurance information is correct. If you find an error, contact us immediately so we can correct it.

You will likely receive an explanation of benefits (EOB) from your insurance company within 30 days of their payment of your claim. If you do not receive an EOB you may contact your insurance company to inquire regarding the status of your claim.