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Telehealth Services

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In collaboration with Yale Medicine, Yale New Haven Health offers the innovation and convenience of telehealth visits with many of our providers, including specialists. You can connect with your clinician via audio or video, through your phone, tablet or computer. On a live telehealth visit, our doctors can access your electronic medical records, examine and prescribe treatments and conduct follow-up visits.

All Yale New Haven Health patients can use a secure MyChart app to connect with their provider. Our electronic medical records system, called Epic, helps support these video visits. All video visits are secure and meet the federal government’s HIPAA privacy requirements and consultations and visits are not recorded.

Many patients have come to rely on Telehealth services during the COVID-19 pandemic and we value this crucial tool to providing quality care right at home. We plan to continue to expand these offerings for a variety of specialties.

Instructions on how to download the MyChart app to your phone (Android)

Instructions on how to download the MyChart app to your phone (IOS)

MyChart Technical Support Line for all MyChart Questions, including Ambulatory Video Visits: 475-246-8041


Walk-In & OnDemand Services

Many Northeast Medical Group practices offer both walk-in and virtual appointments. Some of the conditions treated at our walk-in clinics include rashes, cough and flu vaccinations.

View our walk-ins

Video Care OnDemand allows you to access clinicians seven days a week through a video visit for minor medical conditions including allergies, sinus infections and pink eye. During these visits, clinicians can prescribe medications and provide instructions for follow up care.

Access Video Care OnDemand

Walk-in and OnDemand services are not intended for medical emergencies. If you are experiencing a medical emergency, including signs of heart attack or stroke, call 911 right away.

Find a Telehealth Doctor

You can search for a Yale New Haven Health clinician who offers Telehealth services. Just click the box called “Telehealth Visits” in our search feature.

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Telehealth During COVID-19


Pediatric Visits

Pediatricians and specialists at Yale New Haven Health are also seeing young patients through video visits. Before an appointment, a parent will have to download the MyChart app, as well as the Zoom app, which are used to connect with their child’s provider. During the call, the parent and child must be present on the video. The parent can ask any questions they may have. If a child needs to see multiple providers, they can conference in to the same telehealth visit.

Other Telehealth Programs

  • TeleStroke

    This state-of-the-art service delivers expert care to all Yale New Haven Health patients 24/7. Neurologists with Yale New Haven Hospital’s Stroke Center use video conferencing and image sharing to examine patients at other hospitals, diagnose their condition, and work with physicians at those hospitals to recommend a care plan.

  • Tele-ICU

    InSight Tele-ICU provides an extra level of care for patients in intensive care units (ICUs) at YNHHS hospitals and other participating hospitals.

    Experienced critical-care physicians and nurses work in the InSight Clinical Center in New Haven. From there, clinicians use computers and other technology to monitor ICU patients’ vital signs, including blood pressure and heart rate, and review patients’ electronic medical records for test results and other information. If the InSight physician or nurse sees a patient’s condition deteriorating, he or she can contact physicians and nurses at the hospital and work with them to provide treatment. This service does not replace bedside doctors and nurses; both teams work together to care for patients.

Telehealth FAQ

How do you do a video visit? Glad you asked! We have answers to your questions.

View our frequently asked telehealth questions

Video Visit Quick Guide