Yale New Haven Health’s Telehealth Services use audio and video technology, electronic medical records and other tools to make it easier for patients to receive expert care, no matter where they are, at any time of day.
Telehealth Services include:
Yale New Haven Hospital, working with Yale Medicine, was the first hospital in the state to use technology that allows patients to have live “video visits” with their physicians or other healthcare providers. Now, all Yale New Haven Health patients have access to use a secure MyChart app to connect with their provider. The hospital’s electronic medical records system (called Epic) helps support the video visits. For some new and follow-up appointments, video visits work well and can be more convenient for patients. All video consultations and video visits are secure and meet the federal government’s HIPAA privacy requirements. Consultations and visits are not recorded.
Call your doctor's office to find out if telehealth visits are available and what conditions can be screened with a video visit.
Not all hospitals have physicians who specialize in treating patients with acute strokes. Through TeleStroke, neurologists with Yale New Haven Hospital’s Stroke Center use video conferencing and image sharing to examine patients at other hospitals, diagnose their condition and work with physicians at those hospitals to recommend a care plan. For patients who need immediate treatment, TeleStroke physicians work with physicians at the patient’s hospital to provide treatment, or help determine if the patient needs to be transferred to a facility that provides a higher level of care.
Yale New Haven Health’s InSight Tele-ICU provides an extra level of care for patients in intensive care units (ICUs) at YNHHS hospitals and at other participating hospitals.
Experienced critical-care physicians and nurses work in the InSight Clinical Center in New Haven. From there, clinicians use computers and other technology to monitor ICU patients’ vital signs, including blood pressure and heart rate, and review patients’ electronic medical records for test results and other information. If the InSight physician or nurse sees a patient’s condition deteriorating, he or she can contact physicians and nurses at the patient’s hospital and work with them to provide treatment. InSight does not replace patients’ bedside doctors and nurses; both teams work together to care for patients.
Patient rooms that are connected to the InSight Center also have cameras, monitors, microphones and speakers. In some hospitals, doctors use telehealth carts with the audio and visual equipment. To protect patient privacy, the cameras and microphones in patient rooms are only turned on when a doctor or nurse requests it, during nightly patient checks or during emergencies.
Behavioral health consultations
Patients with behavioral health issues who come to the Emergency Departments at Yale New Haven or Greenwich hospitals can use audio and visual technology to talk with psychiatrists and other behavioral health specialists if a specialist is not available to see them in person.
Cost and Insurance
Physicians across the Yale New Haven Health System have been relying on Telehealth services to stay connected with their patients. Video visits are billed for the same amount as an in-person visit and many insurance companies are currently accepting those claims. However, some companies may end payments for Telehealth services as we see fewer cases of COVID-19. Be sure to check with your insurance company if you have any questions about how your Telehealth visit will be billed.
Pediatricians and specialists at Yale New Haven Health are also seeing young patients through video visits. Before an appointment, a parent will have to download the MyChart app, as well as the Zoom app, which are used to connect with their child’s provider. During the call, a parent can sit with their child and ask any questions they may have. If a child needs to see multiple providers, they can conference in to the same telehealth visit.