WESTERLY, RI (Feb. 19, 2026) – Westerly Hospital today has been honored with Press Ganey’s 2025 Guardian of Excellence® Award for Patient Experience, recognizing the hospital as one of the top-performing healthcare organizations in the nation.
The Guardian of Excellence Award is presented annually to hospitals and health systems that rank in the 95th percentile or higher for patient experience performance. Press Ganey partners with more than 41,000 healthcare facilities nationwide, supporting healthcare organizations in their mission to strengthen caregiver resilience and elevate the overall safety, quality and human experience of care.
“Receiving this award once again shows how deeply our staff values every patient who walks through our doors,” said Richard C. Lisitano, president, Westerly Hospital. “Their dedication to delivering safe, high-quality care is unwavering, and this recognition reflects the pride they take in serving our community every day.”
Westerly Hospital also earned Guardian of Excellence awards for Patient Experience in 2023 and 2024.
This year, 211 health systems and 46 health plans across the United States were recognized with Press Ganey’s Human Experience awards. The Patient Experience award recognizes organizations that demonstrate unwavering commitment to improving the experience of those they serve, determined by key measures in the Press Ganey patient experience or Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. The survey, developed by the Agency for Healthcare Research and Quality (AHRQ), are standardized tools designed to measure patient experiences across various healthcare settings, such as hospitals, nursing homes and health plans. They focus on essential aspects like provider communication, care coordination and access to services.
Westerly Hospital, a member of Yale New Haven Health, is a 125-bed hospital that has been providing residents of southern Rhode Island and southeastern Connecticut with a full range of inpatient and outpatient services in a community hospital setting for more than 90 years. Westerly Hospital patients receive the finest quality treatment in the following areas of care: emergency, medical, surgical, radiology, laboratory and rehabilitative services. The hospital also offers heart and vascular care, interventional pain management, wound care, pulmonary rehabilitation services, inpatient geriatric psychiatric care and comprehensive cancer care provided through the Smilow Cancer Hospital Care Center. All inpatient rooms are private. westerlyhospital.org
