On Sept. 9, Yale New Haven Health will transition from the Mobile Heartbeat application to Epic’s Secure Chat for messaging and calling. Secure Chat will be accessible through Epic’s Rover and Haiku applications on existing mobile devices; chatting will also be accessible via desktop. This new activity within existing Epic applications offers a seamless, efficient clinical communication solution which includes calling, individual/group messaging, broadcast messages and alerts.
To help prepare for the transition, visit the Epic Secure Chat website for webinar schedules, training materials, FAQ, etiquette, and more information about the transition.
Additional steps to prepare for the go-live (scan the QR code to access online resources):
