At Yale New Haven Health, employees are encouraged to participate in training and education activities that help grow personally and professionally and better serve patients regardless of background. Examples include:
At Yale New Haven Health, we recognize the importance of investing in training and education opportunities for all employees. Employees have access to online and in person career counseling services, which can outline plans for advancement in your chosen field and help those who are interested in advanced education. Our Institute for Excellence develops leadership talent through dynamic learning experiences, including courses in communication, conflict management and valuing differences. Staff also have an opportunity to participate in an on-site School at Work program, which gives employees an opportunity to refresh or develop skills and to be better prepared as they pursue their formal education.
Culturally Competent Care Training
This year-long program for recently hired nurses helps them navigate effective communications between physicians, patients and other staff regardless of personal and cultural background.
Diversity and Inclusion Training
Staff are introduced to our commitment to diversity and inclusion, cultural competence and linguistic competence during New Employee Orientation, and are required to annually complete online modules related to overcoming barriers to communication and understanding diversity and inclusion in the workplace.
Health Equity Index Leader Status
Bridgeport Hospital, Yale New Haven Hospital and Greenwich Hospital have been awarded Leader status by the Human Rights Campaign (HRC) for meeting all of the Core Four criteria for LGBT patient-centered care in the Healthcare Equality Index. A Requirement to maintaining Leadership status, participating facilities must provide, inform and have key facility employees receive expert training in LGBT patient-centered care.
Diversity and Inclusion Awareness
Diversity and Inclusion Committee members are encouraged to research, create and present ideas as part of the continuing education and awareness around diversity and inclusion. For example, posters on diversity topics are created monthly by Bridgeport Hospital Diversity and Inclusion committee members, which are then presented at leadership meetings and displayed for all staff.