Building resiliency in a high-stakes environment
As much as I love the Northeast’s seasons, Connecticut in the cold and bleak days at the beginning of the year tests my optimism. For many of us on the medical staff, this January was made more difficult by the news of the untimely passing of Drs. Frank Lobo and Deepak Narayan. As I mentioned in an email I sent a few weeks ago, both made huge contributions to the health of our patients, the quality of care provided at this hospital, the human fabric of this hospital & medical staff, and the communities in which they lived. We are privileged to have known them. The weight of those losses reinforced how important it is for us physicians to be resilient in the face of inevitable personal and professional challenges.
Read the January 2019 issue here
The transformative power of "true grit"
Over the past two decades, legislative, technologic and scientific disruption has fostered enormous change in how we care for our patients. Those changes will only continue, and we must have great ambition if we are to fulfill our promise of being one of the nation’s greatest healthcare institutions.. Read the October-November 2018 issue here
Connecting global health efforts with local healthcare challenges
I usually devote these messages to highlight the work we do to improve care for patients. One of the wonderful things about having a large, committed medical staff filled with master clinicians, teachers, international experts and leaders in research, however, is that our organization has deep and productive relationships with people and institutions all over the world. Read the September 2018 issue here
Meshing the pursuit of high-value care with the front-line realities of the medical staff
For the past several years, leadership across the Yale New Haven Health System has prepared an annual business plan, performance improvement plan and unified corporate objectives. These create alignment across our system and articulate a coherent strategy to enhance quality and safety in all our operational areas.Read the August 2018 issue here
Annual summer renewal welcomes transformative learning experience
July is a time for renewal at Yale New Haven Hospital, as it is the beginning of the academic year at Yale, when the new house staff and many new members of the medical staff join our team. These new physicians drive our clinical, research, and education programs forward, and the trainees work hard to become the next generation of master clinicians, scientific pioneers, educators and leaders in American health care. Read the July 2018 issue here
The importance of developing a safe, collaborative, fair and just institutional culture is central to our success in navigating the challenges that face us in health care.
Driving culture through medical staff engagement and alignment: A message from Thomas Balcezak, MD, Chief Medical Officer
Read the June 2017 issue here
Trends, mergers, disrupters impact ongoing healthcare strategies
From time to time, it is worthwhile to review national trends in health care, as they will influence our ability to care for our communities Read the May 2018 issue here
National discussions highlighting physician burnout, physician health, and work-life balance have increased focus on physician well-being and engagement.
An update on physician wellness and leadership: A message from Thomas Balcezak, MD, Chief Medical Officer
Read the April 2018 issue here
Today marks the annual observation of National Doctors’ Day. On this day, we recognize physicians, their work and their contributions to society and our community.
In celebration of National Doctors’ Day: A message from Thomas Balcezak, MD, Chief Medical Officer
Read the March 2018 issue here
Yale New Haven Hospital and the Yale School of Medicine have been intertwined for as long as both have existed. We are bound together by our common missions of patient care, teaching and advancing knowledge through research.
The mutual commitment toward "greater alignment": A message from Thomas Balcezak, MD, Chief Medical Officer
Read the February 2018 issue here
Connectivity, communication and high reliability: A message from Thomas Balcezak, MD, Chief Medical Officer
Facilitating communication across the hospital and health system is essential to effective performance improvement, increasing alignment across our large and growing medical staff, and to providing timely, safe, and patient-centered care consistent with our ongoing journey towards high reliability.Read the January 2018 issue here
November - December 2017
Capacity Command Center launches new era in patient management: A message from Thomas Balcezak, MD, Chief Medical Officer
The new Capacity Command Center provides unprecedented real-time insight into clinical operations, organizes key services and hardwires lessons learned into enhanced workflows to prevent the recurrence of operational defects.Read the November - December 2017 issue here
Balancing the perception and reality of the U.S.News rankings: A message from Thomas Balcezak, MD, Chief Medical Officer
Many of us have discussed our strategy to improve our national rankings such that they accurately reflect the great strides we have made in clinical breadth, quality and safety in patient care. While rankings like the U.S. News & World Report's "America's Best Hospitals" have many flaws, they are noticed and valued by the general public.
Read the September 2017 issue here
A focus on enhancing the value of care we provide guides much of the work I do and it is a common theme in my messages to you. We chose High Reliability as the guide for our ongoing journey towards that goal. Two key elements of a high reliability culture are transparency and accountability. In our ongoing journey to enhance value, we all must have the tools to understand and learn from our strengths and weaknesses.
The value of physician dashboards and individual clinical performance data: A message from Thomas Balcezak, MD, Chief Medical Officer
Read the August 2017 issue here
July is an important month at Yale New Haven Hospital, as we welcome the latest class of more than 300 new residents and fellows to our community.
Returning to basics invigorates professionalism, patient-centered collaboration: A message from Thomas Balcezak, MD, Chief Medical Officer
Read the July 2017 issue here