February 2019

Navigating increased patient acuity and length of stay

We began to note a sustained increase in patient acuity and census last fall, and since then have been working to relieve the pressure and risk associated with such an increase.

Read the February 2019 issue here

January 2019

Building resiliency in a high-stakes environment
As much as I love the Northeast’s seasons, Connecticut in the cold and bleak days at the beginning of the year tests my optimism. For many of us on the medical staff, this January was made more difficult by the news of the untimely passing of Drs. Frank Lobo and Deepak Narayan. As I mentioned in an email I sent a few weeks ago, both made huge contributions to the health of our patients, the quality of care provided at this hospital, the human fabric of this hospital & medical staff, and the communities in which they lived. We are privileged to have known them. The weight of those losses reinforced how important it is for us physicians to be resilient in the face of inevitable personal and professional challenges.
Read the January 2019 issue here

October-November 2018

The transformative power of "true grit"

Over the past two decades, legislative, technologic and scientific disruption has fostered enormous change in how we care for our patients. Those changes will only continue, and we must have great ambition if we are to fulfill our promise of being one of the nation’s greatest healthcare institutions..

Read the October-November 2018 issue here

September 2018

Connecting global health efforts with local healthcare challenges

I usually devote these messages to highlight the work we do to improve care for patients. One of the wonderful things about having a large, committed medical staff filled with master clinicians, teachers, international experts and leaders in research, however, is that our organization has deep and productive relationships with people and institutions all over the world.

Read the September 2018 issue here

August 2018

Meshing the pursuit of high-value care with the front-line realities of the medical staff

For the past several years, leadership across the Yale New Haven Health System has prepared an annual business plan, performance improvement plan and unified corporate objectives. These create alignment across our system and articulate a coherent strategy to enhance quality and safety in all our operational areas.

Read the August 2018 issue here

July 2018

Annual summer renewal welcomes transformative learning experience

July is a time for renewal at Yale New Haven Hospital, as it is the beginning of the academic year at Yale, when the new house staff and many new members of the medical staff join our team. These new physicians drive our clinical, research, and education programs forward, and the trainees work hard to become the next generation of master clinicians, scientific pioneers, educators and leaders in American health care.

Read the July 2018 issue here

June 2017

Driving culture through medical staff engagement and alignment: A message from Thomas Balcezak, MD, Chief Medical Officer

The importance of developing a safe, collaborative, fair and just institutional culture is central to our success in navigating the challenges that face us in health care.


Read the June 2017 issue here

May 2018

Trends, mergers, disrupters impact ongoing healthcare strategies

From time to time, it is worthwhile to review national trends in health care, as they will influence our ability to care for our communities

Read the May 2018 issue here

April 2018

An update on physician wellness and leadership: A message from Thomas Balcezak, MD, Chief Medical Officer

National discussions highlighting physician burnout, physician health, and work-life balance have increased focus on physician well-being and engagement.
Read the April 2018 issue here

March 2018

In celebration of National Doctors’ Day: A message from Thomas Balcezak, MD, Chief Medical Officer

Today marks the annual observation of National Doctors’ Day. On this day, we recognize physicians, their work and their contributions to society and our community.
Read the March 2018 issue here

February 2018

The mutual commitment toward "greater alignment": A message from Thomas Balcezak, MD, Chief Medical Officer

Yale New Haven Hospital and the Yale School of Medicine have been intertwined for as long as both have existed. We are bound together by our common missions of patient care, teaching and advancing knowledge through research.

Read the February 2018 issue here

January 2018

Connectivity, communication and high reliability: A message from Thomas Balcezak, MD, Chief Medical Officer

Facilitating communication across the hospital and health system is essential to effective performance improvement, increasing alignment across our large and growing medical staff, and to providing timely, safe, and patient-centered care consistent with our ongoing journey towards high reliability.

Read the January 2018 issue here

November - December 2017

Capacity Command Center launches new era in patient management: A message from Thomas Balcezak, MD, Chief Medical Officer

The new Capacity Command Center provides unprecedented real-time insight into clinical operations, organizes key services and hardwires lessons learned into enhanced workflows to prevent the recurrence of operational defects.

Read the November - December 2017 issue here

September 2017

Balancing the perception and reality of the U.S.News rankings: A message from Thomas Balcezak, MD, Chief Medical Officer

Many of us have discussed our strategy to improve our national rankings such that they accurately reflect the great strides we have made in clinical breadth, quality and safety in patient care. While rankings like the U.S. News & World Report's "America's Best Hospitals" have many flaws, they are noticed and valued by the general public.


Read the September 2017 issue here

August 2017

The value of physician dashboards and individual clinical performance data: A message from Thomas Balcezak, MD, Chief Medical Officer

A focus on enhancing the value of care we provide guides much of the work I do and it is a common theme in my messages to you. We chose High Reliability as the guide for our ongoing journey towards that goal. Two key elements of a high reliability culture are transparency and accountability. In our ongoing journey to enhance value, we all must have the tools to understand and learn from our strengths and weaknesses.


Read the August 2017 issue here

July 2017

Returning to basics invigorates professionalism, patient-centered collaboration: A message from Thomas Balcezak, MD, Chief Medical Officer

July is an important month at Yale New Haven Hospital, as we welcome the latest class of more than 300 new residents and fellows to our community.


Read the July 2017 issue here