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Telehealth is here to stay

A message from the president of Greenwich Hospital

For many of us, the pandemic has changed nearly every aspect of our lives, including the way we access medical advice and care. Stay-at-home orders, self-quarantines and social distancing kept some people from seeking care during the height of Connecticut’s COVID-19 crisis. Fortunately, many patients, such as Dylan Tenenbaum and Blanca Matamoros featured in our cover story, discovered the benefits of telehealth – and there’s no turning back.

Telehealth has always been a priority at Greenwich Hospital and Yale New Haven Health. We recognize that with each passing year, generations are accessing their care in multiple ways, including the use of their electronic devices. We have relied on telehealth at Greenwich Hospital for years to expand our stroke care and Intensive Care Unit capabilities. During the pandemic, physicians and nurses creatively used telemedicine technology to more frequently check on patients without having to enter the room, thereby preserving precious personal protective equipment while keeping patients and staff safe.

Now we are reaching a new group of patients who, once they have established a relationship with their physician, want to use telehealth as their primary way of connecting on an ongoing basis. Clearly, patients are eager to embrace telehealth. Greenwich Hospital is excited to be able to expand important services by offering patients the option of telehealth appointments.

Although the way our patients access care may differ, our commitment to providing an extraordinary patient experience remains constant. That’s why I am humbled and honored to assume my new post as Greenwich Hospital president. It’s no wonder Greenwich Hospital recently garnered national attention with seven performance achievement awards for consistently maintaining high levels of excellence. Whether we see patients face-to-face or on an electronic device, the needs of our patients and their loved ones are always at the center of all our efforts.

Diane P. Kelly, President