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Introducing the “integrity” standard of behavior

Part four of our series about YNHHS’ standards of professional behavior focuses on integrity. In May, we covered patient-centered care; in June respect; and in July compassion.

Integrity, or doing the right thing, is the fourth of Yale New Haven Health’s five key values. Integrity is the quality of being honest and behaving in a way that supports moral principles.

The four key behaviors associated with integrity are:

  1. Be on time and prepared
    Being late to meetings or slow responding to inquiries, phone calls or emails is disrespectful of others’ time. The same is true if you are unprepared for a patient visit or a business meeting. You end up rushing, playing catch-up, bluffing or skimming, which can lead to errors or bad decisions. Be responsive.

  2. Promote diversity and be inclusive
    When people with different backgrounds, genders and races work together, they bring diverse information, opinions and perspectives. This mix leads to more understanding, fresh ideas and richer experiences. A workplace where everyone is treated with respect and dignity involves all of us, and sometimes means speaking up when we encounter disrespect.

  3. Work as a team and speak well of others
    Collaboration is not difficult, but it requires a conscious effort to work in a way that promotes cooperation among team members and between different parts of the organization. Ask questions, participate actively, seek input, be open to others’ ideas and learn from others.

  4. Value different ideas, perspectives and feedback
    Interacting with people who have different backgrounds and beliefs broadens understanding, adds to creativity and enhances problem-solving. To benefit from the knowledge and experience of others, we should value these differences without making quick judgments, assumptions or generalizations.