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Engagement survey results rolling out across YNHHS

Leaders across Yale New Haven Health System (YNHHS) are beginning to share the 2017 employee engagement survey results and overall, they are very positive. "At Yale New Haven Hospital and systemwide, survey participation and employee engagement increased," said Kevin A. Myatt, senior vice president and chief human resources officer. "There was improvement in areas identified as opportunities on prior surveys, reflecting the organization's attention to employees' valuable feedback."

While managers will discuss employees' work unit results, here is an overview of organizationwide results:

  • 79.9 percent of YNHH employees took the survey, exceeding the PIP maximum goal. System-wide, 77.1 percent of employees participated.
  • 41.4 percent of YNHH employees are "engaged," an increase from the 2016 survey. Across YNHHS, 45.3 percent of employees are "engaged," up from 2016.
  • YNHH's percentile ranking when compared to other academic medical centers jumped an impressive 15 points.

Comparing YNHH's 2016 and 2017 survey results: 
  • Engagement increased for many of the largest job roles, including clinical support service staff and nursing support staff.
  • Work since the 2016 survey led to improvement in the focus areas of staffing, employee safety, pay, job/skills match, and belief in the YNHH mission.

Employees identified job security, pay, helpful performance review, recognition and availability of new technology as YNHH strengths. Scores in these areas are above national benchmarks.

Opportunities include work/life balance, personal and professional values alignment, communications, employee safety and giving back to the community. While employees' perception of safety improved since the 2016 survey, it is an ongoing focus.

"Over the summer, work units will begin action planning to address their opportunities. Simultaneously, leaders will continue to work on areas like employee safety, staffing and communications that impact our colleagues across the system," Myatt said. "Collectively, these efforts support our continued commitment to remain your employer of choice and provide a professionally rewarding work environment."