Every Person, Every Time

February’s Patient Experience Focus: Responsiveness

Responding promptly to the needs of patients is critical for providing quality care in a safe environment.

• No Pass Zone
  It takes a team approach. No Pass Zone means if a call bell is going off or if a patient needs help, you stop and assist no matter what your role is.
• React as soon as possible
  If you can’t respond immediately, tell the patient how long it will take. Follow through on your promise.
• Set expectations
  Let your patient or family know ahead of time what may happen or how long the wait may be.