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Every Person, Every Time

February’s Patient Experience Focus: Responsiveness

Responding promptly to the needs of patients is critical for providing quality care in a safe environment.

  • No Pass Zone
    It takes a team approach. No Pass Zone means if a call bell is going off or if a patient needs help, you stop and assist no matter what your role is.
  • React as soon as possible
    If you can’t respond immediately, tell the patient how long it will take. Follow through on your promise.
  • Set expectations
    Let your patient or family know ahead of time what may happen or how long the wait may be.