COVID-19: Children's Hospital Visitor Information and FAQs

Information for Parents/Caregivers of Our Patients

What if I or my child have some symptoms of the cold or flu and we have an upcoming appointment at a Yale New Haven Children’s Hospital Outpatient Pediatric Specialty Center?

Call the appointment location and tell us about your symptoms. We will ask you additional questions and give you instructions for next steps.

Can I visit a patient who is currently hospitalized at Yale New Haven Children’s Hospital?

Two designated parents or caregivers may be at the bedside for a COVID-19 negative patient during visiting hours, 10AM-6PM. Preferably these two visitors are from the same household. Only one person will be permitted to be at the bedside and/or stay overnight when visiting hours are over and in the early morning prior to the start of visiting hours. The maximum number of total designated visiting caregivers for a child during their hospitalization is two.

Parent/Caregivers may swap out with the second alternate parent/caregiver for overnight stays. If the parent/guardian is not able to be at the child’s bedside, two alternate adult (21 years of age or older) caregivers may be identified by the family as a support people for the child. In the Emergency Department and Peri-operative service areas, two designated parents/caregivers are permitted. If the child is admitted during off-hours only one may accompany the child to the floor.

Can I bring siblings or other family members to my child’s appointment at a Yale New Haven Children’s Hospital Outpatient Pediatric Specialty Center?

No. A maximum of one primary caregiver can accompany a patient who has an appointment at any of our outpatient locations. Everyone else, including siblings of any age, may not accompany you and your child to your child’s visit. These restrictions may change; please follow Yale New Haven Health's ambulatory visitor restrictions. For more info visit the Coronavirus (COVID-19) Information page.

Why is Yale New Haven Children’s Hospital and its Outpatient Pediatric Specialty Centers limiting visitors?

COVID-19 will continue to spread in our community. To keep our patients, families and staff from getting the virus, we have decided to limit the number of visitors entering our buildings.

My child or I are currently receiving inpatient care at Yale New Haven Children’s Hospital. What should I expect?

All parents or guardians must remain in a surgical mask while in the patient's room and in the hospital. They will also be screened for a fever and any other symptoms associated with COVID-19 such as cough and shortness of breath twice daily. This screening will be performed by the patient's nurse or PCA.

What has Yale New Haven Children’s Hospital done to prepare for COVID-19?

Yale New Haven Children's Hospital follows a strict set of infection prevention protocols determined by the Centers for Disease Control and Prevention (CDC) to identify and treat this and other diseases.

How to Protect Your Family from COVID-19

Should I wear a mask if I do not have any symptoms?

Yes, face masks are recommended in public settings. They should not be placed on children under 2, anyone who has trouble breathing, or anyone who is unable to remove the mask without assistance.

Patients and visitors must wear a health system approved surgical mask while at any of Yale New Haven Health's hospitals, outpatient centers, ambulatory sites or clinics. Masks are to cover both the nose and mouth. Patients and visitors who arrive with a cloth mask, gaiter, bandana or mask with exhalation valves will be provided a health system approved face mask.

I am concerned that I may have been exposed to COVID-19. Should I go to Urgent Care or the Emergency Department?

No. You should only go to the Emergency Department if you are experiencing serious symptoms. This will help limit the spread of the virus in our community as well as allow our emergency departments to care for patients with the most critical needs first. If you believe that you may have been exposed to the virus, or are concerned about your symptoms, first call your primary care provider and follow their instructions.

How does this virus spread and what can I do to protect myself and my family?

Coronaviruses are typically spread through direct contact with someone who has an infection (like touching or shaking hands) or touching something that someone with the disease may have touched, and not washing your hands right away. To help limit your exposure to this virus, wear a mask around others outside your immediate household, practice social distancing and wash your hands often.

Learn more about how families can stay safe